{"id":3304,"date":"2020-05-28T10:01:55","date_gmt":"2020-05-28T08:01:55","guid":{"rendered":"https:\/\/redaktioninvent.sn-invent.de\/?page_id=3304"},"modified":"2023-09-12T09:46:35","modified_gmt":"2023-09-12T07:46:35","slug":"customer-communication-management","status":"publish","type":"page","link":"https:\/\/redaktioninvent.sn-invent.de\/solutions\/customer-communication-management\/","title":{"rendered":"Customer Communication Management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3304\" class=\"elementor elementor-3304\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0e5b004 elementor-section-stretched elementor-section-full_width elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"0e5b004\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-534fca5\" data-id=\"534fca5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ca9a85 elementor-widget elementor-widget-heading\" data-id=\"7ca9a85\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 20-09-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-xxl\">Customer Communication Management<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3a9ad40 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"3a9ad40\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a1b570\" data-id=\"4a1b570\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c1d379 elementor-widget elementor-widget-spacer\" data-id=\"7c1d379\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 20-09-2023 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container{height:100%;width:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty,.e-con>.elementor-widget-spacer.elementor-widget-empty{position:relative;min-height:22px;min-width:22px}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e598bb elementor-widget elementor-widget-text-editor\" data-id=\"5e598bb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 20-09-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h2>Customer Communication Managament:<br \/>Kunden werden zu Fans<\/h2><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-00e66bc elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"00e66bc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4f6fefc\" data-id=\"4f6fefc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6be81db elementor-widget elementor-widget-image\" data-id=\"6be81db\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 20-09-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"500\" height=\"277\" src=\"https:\/\/redaktioninvent.sn-invent.de\/wp-content\/uploads\/2020\/06\/Customer-Communication-Management-Kanal.png\" class=\"attachment-full size-full wp-image-4515\" alt=\"Customer Communication Management Kanal\" srcset=\"https:\/\/redaktioninvent.sn-invent.de\/wp-content\/uploads\/2020\/06\/Customer-Communication-Management-Kanal.png 500w, https:\/\/redaktioninvent.sn-invent.de\/wp-content\/uploads\/2020\/06\/Customer-Communication-Management-Kanal-300x166.png 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e273314\" data-id=\"e273314\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e8afe10 elementor-widget elementor-widget-text-editor\" data-id=\"e8afe10\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Wie Kunden zu Fans werden<\/h3><p>Die Kommunikation mit dem Kunden muss so individuell sein, dass er zum richtigen Zeitpunkt am richtigen Ort die richtige Nachricht erh\u00e4lt, dann werden die Kunden begeistert sein. Um das Customer Communication Management optimal umzusetzen, bietet S&amp;N Invent fundierte Beratung und langj\u00e4hrige Umsetzungskompetenz.<\/p><p><strong>Wie interagieren Kunden mit Ihnen in der Zukunft?<br \/><\/strong>Durch die fortschreitende Digitalisierung aller Lebensbereiche entstehen neue Kommunikationskan\u00e4le, Kontaktpunkte und Datenarten. Identifizieren Sie mit uns welche Herausforderungen, aber auch welchen entscheidenden Beitrag Customer Communication Management\u00a0 f\u00fcr den Erfolg Ihrer Gesch\u00e4ftsmodelle haben kann.\u00a0Wer nicht digitalisiert, verliert!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c94afb elementor-widget elementor-widget-spacer\" data-id=\"8c94afb\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b7ea839 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"b7ea839\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3a78637\" data-id=\"3a78637\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51ec59e elementor-widget elementor-widget-text-editor\" data-id=\"51ec59e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Klare Prozesse definieren<\/h3><p>Individuelle Kundenkommunikation ist einer der Schl\u00fcssel zur Kundenbindung und Kundenneugewinnung. Je gezielter die Ansprache erfolgt, umso gr\u00f6\u00dfer ist die Chance auf Neugesch\u00e4ft. Mithilfe eines gezielten Customer Communication Management (CCM) k\u00f6nnen die gesamten Prozesse vom Eingang \u00fcber die Speicherung, Vorbereitung, Integration der Information bis zum Response optimiert und produktiver gestaltet werden. Praktische Beispiele hierf\u00fcr sind Clearing-Services im Input und Output, Case-Management, Content Analytics, Enterprise Content Integration (ECM) oder die automatisierte, regelbasierte Erstellung von Kundeninformationen und -dokumenten.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dfafc4 elementor-widget elementor-widget-spacer\" data-id=\"4dfafc4\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7e1ccd9\" data-id=\"7e1ccd9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d3663a elementor-widget elementor-widget-image\" data-id=\"1d3663a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"500\" height=\"331\" src=\"https:\/\/redaktioninvent.sn-invent.de\/wp-content\/uploads\/2020\/06\/Customer-Communication-Management-Workflow.png\" class=\"attachment-full size-full wp-image-4516\" alt=\"Customer Communication Management Workflow\" srcset=\"https:\/\/redaktioninvent.sn-invent.de\/wp-content\/uploads\/2020\/06\/Customer-Communication-Management-Workflow.png 500w, https:\/\/redaktioninvent.sn-invent.de\/wp-content\/uploads\/2020\/06\/Customer-Communication-Management-Workflow-300x199.png 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a7b1bf elementor-widget elementor-widget-spacer\" data-id=\"9a7b1bf\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2f4eb03 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"2f4eb03\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9450c7b\" data-id=\"9450c7b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5215566 elementor-widget elementor-widget-image\" data-id=\"5215566\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"603\" src=\"https:\/\/redaktioninvent.sn-invent.de\/wp-content\/uploads\/2020\/06\/Customer-Communication-Management-Prozess-1024x603.png\" class=\"attachment-large size-large wp-image-4517\" alt=\"Customer Communication Management Prozess\" srcset=\"https:\/\/redaktioninvent.sn-invent.de\/wp-content\/uploads\/2020\/06\/Customer-Communication-Management-Prozess-1024x603.png 1024w, https:\/\/redaktioninvent.sn-invent.de\/wp-content\/uploads\/2020\/06\/Customer-Communication-Management-Prozess-300x177.png 300w, https:\/\/redaktioninvent.sn-invent.de\/wp-content\/uploads\/2020\/06\/Customer-Communication-Management-Prozess-768x453.png 768w, https:\/\/redaktioninvent.sn-invent.de\/wp-content\/uploads\/2020\/06\/Customer-Communication-Management-Prozess-1536x905.png 1536w, https:\/\/redaktioninvent.sn-invent.de\/wp-content\/uploads\/2020\/06\/Customer-Communication-Management-Prozess.png 1558w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81061ef elementor-widget elementor-widget-spacer\" data-id=\"81061ef\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ef200a0\" data-id=\"ef200a0\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e8569b elementor-widget elementor-widget-text-editor\" data-id=\"1e8569b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Kommunikation von Einf\u00fchrung bis zum laufenden Betrieb <\/h3><p>S&amp;N Invent ber\u00e4t Sie zu den M\u00f6glichkeiten und Potenzialen, die ein effizientes und prozessoptimiertes CCM f\u00fcr Ihre Kommunikation \u00fcber alle Kan\u00e4le und Plattformen hinweg bietet. Von der Digitalstrategie und dem Enterprise Architecture Management \u00fcber den gesamten Lifecycle bis zu konkreten technologischen Herausforderungen durch Formate wie HTML5, PDF\/A-3 und PDF\/UA sowie deren Integration in Ihre Gesch\u00e4ftsprozesse bieten wir Ihnen ma\u00dfgeschneiderte Unterst\u00fctzung. Dar\u00fcber hinaus begleiten unsere Spezialisten Sie bei der Umsetzung und Implementierung sowie im laufenden Betrieb.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26511e6 elementor-widget elementor-widget-spacer\" data-id=\"26511e6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e8cf9a7 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"e8cf9a7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-824e39f\" data-id=\"824e39f\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e9aecb0 elementor-widget elementor-widget-text-editor\" data-id=\"e9aecb0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Consulting<\/h3><ul class=\"invent-list-square\"><li>Architektur und Design<\/li><li>Unterst\u00fctzung bei der Definition von Customer Journeys<\/li><li>Textgovernance und Redaktionsprozesse<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-debc452 elementor-widget elementor-widget-spacer\" data-id=\"debc452\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-610fbc8\" data-id=\"610fbc8\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a5d39c elementor-widget elementor-widget-text-editor\" data-id=\"4a5d39c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Services<\/h3><ul class=\"invent-list-square\"><li>Template Factory<\/li><li>Application Lifeycle Management CCM<\/li><li>Application Lifeycle Management OMS<\/li><li>Information Lifeycle Management<\/li><li id=\"yui_patched_v3_11_0_1_1590653708957_5554\">Test Factory (automatisierte Regressionstests f\u00fcr CCM)<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-eaf9094\" data-id=\"eaf9094\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc3bbd3 elementor-widget elementor-widget-text-editor\" data-id=\"bc3bbd3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Projektreferenzen<\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abb2c8e elementor-widget elementor-widget-text-editor\" data-id=\"abb2c8e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"invent-list-square\"><li><a href=\"https:\/\/redaktioninvent.sn-invent.de\/unternehmen\/projektreferenzen\/digitalisierung-und-anbindung-an-das-output-management-system\/\" target=\"_blank\" rel=\"noopener\">Digitalisierung und Anbindung an das Output Management System<\/a><\/li><li><a href=\"https:\/\/redaktioninvent.sn-invent.de\/unternehmen\/projektreferenzen\/neues-testkonzept-mit-einfuehrung-testautomatisierung\/\" target=\"_blank\" rel=\"noopener\">Neues Testkonzept mit Einf\u00fchrung Testautomatisierung<\/a><\/li><li><a href=\"https:\/\/redaktioninvent.sn-invent.de\/unternehmen\/projektreferenzen\/anbindung-guidewire-suite-an-ibm-asf-und-gmc-inspire\/\" target=\"_blank\" rel=\"noopener\">Anbindung Guidewire Suite an IBM ASF und GMC Inspire<\/a><\/li><li><a href=\"https:\/\/redaktioninvent.sn-invent.de\/unternehmen\/projektreferenzen\/secure-safe-governance-compliance-im-agilen-umfeld\/\" target=\"_blank\" rel=\"noopener\">Secure Safe \u2013 Governance Compliance im agilen Umfeld<\/a><\/li><li><a href=\"https:\/\/redaktioninvent.sn-invent.de\/unternehmen\/projektreferenzen\/online-mobile-banking-securesafe-integration\/\" target=\"_blank\" rel=\"noopener\">Online-\/Mobile Banking \u2013 SecureSafe Integration<\/a><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b238a2 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"1b238a2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-46e5470\" data-id=\"46e5470\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-23e9289 elementor-widget elementor-widget-text-editor\" data-id=\"23e9289\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Kontakt<\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6012c48 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"6012c48\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 20-09-2023 *\/\n.elementor-widget-image-box .elementor-image-box-content{width:100%}@media (min-width:768px){.elementor-widget-image-box.elementor-position-left .elementor-image-box-wrapper,.elementor-widget-image-box.elementor-position-right .elementor-image-box-wrapper{display:flex}.elementor-widget-image-box.elementor-position-right .elementor-image-box-wrapper{text-align:right;flex-direction:row-reverse}.elementor-widget-image-box.elementor-position-left .elementor-image-box-wrapper{text-align:left;flex-direction:row}.elementor-widget-image-box.elementor-position-top .elementor-image-box-img{margin:auto}.elementor-widget-image-box.elementor-vertical-align-top .elementor-image-box-wrapper{align-items:flex-start}.elementor-widget-image-box.elementor-vertical-align-middle .elementor-image-box-wrapper{align-items:center}.elementor-widget-image-box.elementor-vertical-align-bottom .elementor-image-box-wrapper{align-items:flex-end}}@media (max-width:767px){.elementor-widget-image-box .elementor-image-box-img{margin-left:auto!important;margin-right:auto!important;margin-bottom:15px}}.elementor-widget-image-box .elementor-image-box-img{display:inline-block}.elementor-widget-image-box .elementor-image-box-title a{color:inherit}.elementor-widget-image-box .elementor-image-box-wrapper{text-align:center}.elementor-widget-image-box .elementor-image-box-description{margin:0}<\/style><div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" loading=\"lazy\" width=\"857\" height=\"857\" src=\"https:\/\/redaktioninvent.sn-invent.de\/wp-content\/uploads\/2023\/09\/Kulas-Frank-Peter-ohne-Krawatte-modified.png\" class=\"attachment-full size-full wp-image-10157\" alt=\"\" srcset=\"https:\/\/redaktioninvent.sn-invent.de\/wp-content\/uploads\/2023\/09\/Kulas-Frank-Peter-ohne-Krawatte-modified.png 857w, https:\/\/redaktioninvent.sn-invent.de\/wp-content\/uploads\/2023\/09\/Kulas-Frank-Peter-ohne-Krawatte-modified-768x768.png 768w\" sizes=\"(max-width: 857px) 100vw, 857px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Frank Peter Kulas<\/h3><p class=\"elementor-image-box-description\">Key Account Manager<br><\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef47510 elementor-widget elementor-widget-spacer\" data-id=\"ef47510\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5768aa9 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"5768aa9\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:frank_Peter.kulas@sn-invent.de\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M464 64H48C21.49 64 0 85.49 0 112v288c0 26.51 21.49 48 48 48h416c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm0 48v40.805c-22.422 18.259-58.168 46.651-134.587 106.49-16.841 13.247-50.201 45.072-73.413 44.701-23.208.375-56.579-31.459-73.413-44.701C106.18 199.465 70.425 171.067 48 152.805V112h416zM48 400V214.398c22.914 18.251 55.409 43.862 104.938 82.646 21.857 17.205 60.134 55.186 103.062 54.955 42.717.231 80.509-37.199 103.053-54.947 49.528-38.783 82.032-64.401 104.947-82.653V400H48z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"elementor-button-text\"><\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cb9f9d7\" data-id=\"cb9f9d7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-81c2ca7 elementor-widget elementor-widget-text-editor\" data-id=\"81c2ca7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>Video<\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f87fa1c elementor-widget elementor-widget-video\" data-id=\"f87fa1c\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/embed\\\/czpNvrjjqvE&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 20-09-2023 *\/\n.elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper{aspect-ratio:var(--video-aspect-ratio)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;display:flex;border:none;background-color:#000}@supports not (aspect-ratio:1\/1){.elementor-widget-video .elementor-wrapper{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% \/ var(--video-aspect-ratio))}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;right:0;bottom:0;left:0;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%;aspect-ratio:var(--video-aspect-ratio);-o-object-fit:cover;object-fit:cover;-o-object-position:center center;object-position:center center}@supports not (aspect-ratio:1\/1){.elementor-widget-video .elementor-custom-embed-image-overlay{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% \/ var(--video-aspect-ratio))}.elementor-widget-video .elementor-custom-embed-image-overlay img{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .e-hosted-video .elementor-video{-o-object-fit:cover;object-fit:cover}.e-con-inner>.elementor-widget-video,.e-con>.elementor-widget-video{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-668d8de elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"668d8de\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-45de145\" data-id=\"45de145\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Communication Management Customer Communication Managament: Kunden werden zu Fans Wie Kunden zu Fans werden Die Kommunikation mit dem Kunden muss so individuell sein, dass er zum richtigen Zeitpunkt am richtigen Ort die richtige Nachricht erh\u00e4lt, dann werden die Kunden begeistert sein. Um das Customer Communication Management optimal umzusetzen, bietet S&amp;N Invent fundierte Beratung und &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/redaktioninvent.sn-invent.de\/solutions\/customer-communication-management\/\"> <span class=\"screen-reader-text\">Customer Communication Management<\/span> Weiterlesen &raquo;<\/a><\/p>\n","protected":false},"author":8,"featured_media":6522,"parent":3131,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"","footnotes":"","_links_to":"","_links_to_target":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Communication Management - S&amp;N Invent<\/title>\n<meta name=\"description\" content=\"Customer Communication Management ist im Zeitalter der Digitalisierung immer wichtiger. Die Kundenbindung muss erh\u00f6ht werden, Kunden werden zu Fans.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/redaktioninvent.sn-invent.de\/solutions\/customer-communication-management\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Communication Management - S&amp;N Invent\" \/>\n<meta property=\"og:description\" content=\"Customer Communication Management ist im Zeitalter der Digitalisierung immer wichtiger. 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